Policies
Returns & refunds
How return and refund requests are handled.
This document is awaiting approval. viopep owns the final wording; the outline below shows what the published policy will cover. Questions in the meantime: info@viopep.com.
Return eligibility
Refunds
Damaged, incorrect, or missing orders
How to request a return
Contact
Questions about an order: info@viopep.com.
Photography pendingSupport
Questions these pages do not answer yet
Several policies are still awaiting approval and are marked on the index. For anything they do not cover, or for a question about a specific lot, the team will tell you exactly where it stands rather than guessing.